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Order Terms and Conditions

PINGLINE is solely liable for the product being sold.  Any products with defects or faults will be PINGLINE's responsibility to replace only after being returned to PINGLINE.  In no instance is PINGLINE liable for secondary or consequential damages such as loss of business or data.  These terms shall supersede any contrary stated terms by the purchaser.

Production Time
Standard Production Time: Production runs approximately 7 working days after receipt of order and/or approval of artwork for catalog quantities. Refer to individual product pages for exceptions. Rush Service: Rush service is available. Contact factory for availability and cost.

Shipping
All shipments are FOB China, Shenzhen, China. Buyer is responsible for freight,  cargo insurance and any other costs and risks.  All merchandise becomes the property of the buyer as soon as the product leaves the factory.  All shipments have to clear customs inspection. We try to allow for this when calculating our lead time, however we are not responsible for missed ship dates resulting from custom clearance delays, shipping delays or labor disputes. Shipper is not responsible for DUTIES and TAXES.  INSURANCE IS OPTIONAL.  If you would like to insure your package, please add 1% to your total cost and specify Insurance amount on the PO.  If additional ship-to locations are required, there will be an additional charge.  Please contact your sales person to find this amount.

Order Information
Acknowledgments: We will acknowledge all orders by fax or email. Cancellation Of Orders: Any order received can NOT be cancelled unless approved by the plant. If an order is canceled after production has begun, the customer will be charged for work already completed, plus cancellation fee. If payment has been received, we will refund the difference. Change To Order: All changes must be made in writing. Exact Repeat Orders. You must specify previous purchase order number and factory invoice number. All orders must be in writing. Special Occasion Dates: If an order must be received by a specific date, the date must be clearly marked on the Purchase Order as an “In Hands Date”. In addition to the date, you must also include the method of shipment to be used to insure delivery. We can not guarantee delivery after order has left our docks. If date can not be met, we will notify you. SourcingMax cannot be responsible for lost data, file corruption, viruses, etc, although we take every measure to prevent such incidents.

Pricing/ Quotes
Catalog Pricing: Published prices subject to change without notice. Combined Quantity Pricing: Not available. Custom Quotes: As a manufacturer, we are able to modify existing products or create new ones. Call factory for quotes. Intermediate Quantities: If quantity ordered is between catalog quantities, your order will be billed at the lower quantity price (i.e. If you order 600 pieces, you will be charged the 500-piece price). Large Quantity Pricing: Contact factory for pricing. 

Payment/Terms
Terms: Invoices are due net 15 days for approved accounts. Accounts over 15 days past due will be charged an accounting fee of 1-1/2% per month on unpaid balance. New customers or customers with delinquent accounts may have to pre-pay.

Damage Claims
Claims for damage in transit must be reported to carrier at time of delivery.

Ink Colors
Standard Colors: Available at no charge. PMS Color Match:Due to variations in inks and materials, we can not guarantee exact color matches.

Liability/Warranty
Liability: Sellers liability is limited to credit or replacement of any portion of a shipment and shall in no case exceed the amount charged for goods. Warranty: No warranties are expressed or implied by seller concerning the marketability or suitability of its products for any specific use or purpose.

Overruns/ Underruns
Due to nature of custom printing, we reserve the right to ship 5% over or under the amount ordered and bill accordingly. 

Proofs Email/Fax Proof:
If factory does any designing or changing of original art submitted, an email/fax proof will automatically be sent at no charge for approval. Orders over $1,000 require an email/paper proof to insure order is done correctly. Production time starts after proof approval has been received by factory. Speculative / Pre-Production Proof: color plus set-ups, cost of product, shipping and any art charges incurred. “Spec sample” orders that develop into orders within 30 days, with no changes, will not be charged set-up charges. All charges are non-refundable.

Return Policy
Any complaint must be registered within 10 calendar days from shipment. Orders may not be returned to factory without prior authorization. Contact factory for return authorization number.

Right To Promotion
Unless specified in writing at time order is placed; we reserve the right to use any item we produce for display and promotion.

Product Disclaimer
Due to manufacturing improvements and die lots, the plant may make slight changes to products shown in this catalog without notifying customer. Changes made will not affect the quality of product.
  

USB Software

 We can preload software and materials of any format. However, we recommend that you use file formats that work on all computer platforms. Examples include PDF, JPEG, GIF, TXT, and HTML. Be advised that Windows EXE files will not work on a Macintosh, and Macintosh applications will not run on a Windows PC.

 Space available for preloading may be slightly less than the listed capacity of the drive.

 Materials must be the property of, or licensed by, customer. Proof of ownership / license may be required

All preloaded materials will be scanned for viruses and spyware, but PINGLINE  will NOT be responsible for damage caused to computers by preloaded materials.


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