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PINGLINE FAQ

1. What are Standard Imprint Colors?

2. Where to Download Credit Application?

3. What are the packaging options available?

4. Distributor ONLY: You can submit your PO by fax.

5. How to send artwork to us (PO# needed) via Email?

6. Order Terms and Conditions (Updated Mar 30, 2011)

7. What is RSS?

8. Why RSS? Benefits and Reasons for using RSS

9. What do I need to do to read an RSS Feed? RSS Feed Readers and News Aggregators?

10. What's is eMerge Drive?

 

 

1.What are Standard Imprint Colors?

 

Any other imprint would be PMS match ($40/color)

 

2. Where to Download Credit Application

You can download Credit Application here

 

3. What are the packaging options available?

We offer the following customized packaging options to meet your presentation needs. We also can offer other customized packagings as long as you tell us your packaging idea:

 

 Zip Pouch (View More)

 Poly Bag (View More) 

   

 Tin Box (View More)

Gift Box (View More)

   

Velvet Pouch (View More)

Plastic Box (View More)

   

Retail Packaging (View More)

White Box (View More)

   

Note: The images are for reference ONLY. The actual package might be differenct from these images. We will let you know if the differences are signifcant.

4. Distributor ONLY: You can submit your PO by fax.

You can download the PO form and then fax back to us. Contact us and we will send you a PDF order form.

 

5. How to send artwork to us (PO# needed) via Email?

You can send the original digital files via the Internet by E-mail us at artwork(at)pingline.com  (PO# needed)
(To disable scam emails, we use (at) in stead of @. Plese add @ in the email address).

 

6. Order Terms and Conditions (Updated Mar 5, 2011)

PINGLINE is solely liable for the product being sold.  Any products with defects or faults will be PINGLINE's responsibility to replace only after being returned to PINGLINE.  In no instance is PINGLINE liable for secondary or consequential damages such as loss of business or data.  These terms shall supersede any contrary stated terms by the purchaser.

Production Time

Standard Production Time: Production runs approximately 10 working days after receipt of order and/or approval of artwork for catalog quantities. Refer to individual product pages for exceptions. Rush Service: Rush service is available. Contact factory for availability and cost.

Shipping
All shipments are CFR destination (FOB China/Hong Kong [unless otherwise noted] with shipping expense paid by seller).  Buyer is responsible for cargo insurance and any other costs and risks.  All merchandise becomes the property of the buyer as soon as the product leaves the factory.  All shipments have to clear customs inspection. We try to allow for this when calculating our lead time, however we are not responsible for missed ship dates resulting from custom clearance delays, shipping delays or labor disputes. Shipper is not responsible for DUTIES and TAXES.  INSURANCE IS OPTIONAL.  If you would like to insure your package, please add 1% to your total cost and specify Insurance amount on the PO.  If additional ship-to locations are required, there will be an additional charge.  Please contact your sales person to find this amount.

Order Information
Acknowledgments: We will acknowledge all orders by fax or email. Cancellation Of Orders: Any order received can NOT be cancelled unless approved by the plant. If an order is canceled after production has begun, the customer will be charged for work already completed, plus cancellation fee. If payment has been received, we will refund the difference. Change To Order: All changes must be made in writing. Exact Repeat Orders: $25(V) per color set-up. You must specify previous purchase order number and factory invoice number. All orders must be in writing. Special Occasion Dates: If an order must be received by a specific date, the date must be clearly marked on the Purchase Order as an “In Hands Date”. In addition to the date, you must also include the method of shipment to be used to insure delivery. We can not guarantee delivery after order has left our docks. If date can not be met, we will notify you.

Pricing/Quotes
Catalog Pricing: Published prices subject to change without notice. Combined Quantity Pricing: Not available. Custom Quotes: As a manufacturer, we are able to modify existing products or create new ones. Call factory for quotes. Intermediate Quantities: If quantity ordered is between catalog quantities, your order will be billed at the lower quantity price (i.e. If you order 600 pieces, you will be charged the 500-piece price). Large Quantity Pricing: Contact factory for pricing. 

Payment/Terms
Terms: Invoices are due net 15 for approved accountes. Accounts over 15 days past due will be charged an accounting fee of 1-1/2% per month on unpaid balance. New customers or customers with delinquent accounts may have to pre-pay.

Co-op Programs

Contact factory for information and pricing. Co-ops must be pre-approved. Each purchase order must specify co-op program and co-op number when submitted. Coupons or special discounts do not apply to co-op orders.
Damage Claims

Claims for damage in transit must be reported to carrier at time of delivery.

Laser Engraving
Refer to individual product page for pricing information and specifics.

Ink Colors
Standard Colors: Available at no charge. PMS Color Match: Add $50(V) per color per order. Due to variations in inks and materials, we can not guarantee exact color matches.

Liability/Warranty
Liability: Sellers liability is limited to credit or replacement of any portion of a shipment and shall in no case exceed the amount charged for goods. Warranty: No warranties are expressed or implied by seller concerning the marketability or suitability of its products for any specific use or purpose.

Overruns/Underruns
Due to nature of custom printing, we reserve the right to ship 5% over or under the amount ordered and bill accordingly.

Proofs Email/Fax Proof:
If factory does any designing or changing of original art submitted, an email/fax proof will automatically be sent at no charge for approval. Orders over $1,000 require an email/paper proof to insure order is done correctly. Production time starts after proof approval has been received by factory. Speculative / Pre-Production Proof: $50(V) per color plus set-ups, cost of product, shipping and any art charges incurred. “Spec sample” orders that develop into orders within 30 days, with no changes, will not be charged set-up charges. All charges are non-rebatable.

Return Policy
Any complaint must be registered within 10 canlendar days from shipment. Orders may not be returned to factory without prior authorization. Contact factory for return authorization number.

Right To Promotion
Unless specified in writing at time order is placed; we reserve the right to use any item we produce for display and promotion.

Samples Random
Samples: Billed at End Quantity plus freight. Requests must be made by fax. Samples usually shipped within 24 hours. Distributor Self-Promotions: Contact factory.
 

Set Up Charges
For most products, setup is $50(v). Exceptions will be written on individual product pages.

Product Disclaimer
Due to manufacturing improvements and die lots, the plant may make slight changes to products shown in this catalog without notifying customer. Changes made will not affect the quality of product. 

Cancelled Orders / Defective Products:

The electronics market is volatile with pricing.  In order to hold your pricing, we must purchase our supplies as soon as your order is placed with us.  This means that any cancellation or revision after the order is placed will result in a cancellation/revision fee.  All cancellations are subject to management approval and must be submitted in writing.

Pingline is solely liable for the product being sold.  Any products with defects or faults will be Pingline's responsibility to replace only after being returned to Pingline.  In no instance is Pingline liable for secondary or consequential damages such as loss of business or data.  These terms shall supersede any contrary stated terms by the purchaser.

USB Software

● We can preload software and materials of any format. However, we recommend that you use file formats that work on all computer platforms. Examples include PDF, JPEG, GIF, TXT, and HTML. Be advised that Windows EXE files will not work on a Macintosh, and Macintosh applications will not run on a Windows PC.

 

● Space available for preloading may be slightly less than the listed capacity of the drive.

 

● Materials must be the property of, or licensed by, customer. Proof of ownership / license may be required 

       All preloaded materials will be scanned for viruses and spyware, but PINGLINE will NOT be responsible for damage caused to computers by preloaded materials.

 

7. What is RSS?

RSS (Rich Site Summary) is a format for delivering regularly changing web content. Many news-related sites, weblogs and other online publishers syndicate their content as an RSS Feed to whoever wants it.

 

8. Why RSS? Benefits and Reasons for using RSS

RSS solves a problem for people who regularly use the web. It allows you to easily stay informed by retrieving the latest content from the sites you are interested in. You save time by not needing to visit each site individually. You ensure your privacy, by not needing to join each site's email newsletter. The number of sites offering RSS feeds is growing rapidly and includes big names like Yahoo News.

9. What do I need to do to read an RSS Feed? RSS Feed Readers and News Aggregators?
Feed Reader or News Aggregator software allow you to grab the RSS feeds from various sites and display them for you to read and use.

A
variety of RSS Readers are available for different platforms. Some popular feed readers include Amphetadesk (Windows, Linux, Mac), FeedReader (Windows), and NewsGator (Windows - integrates with Outlook). There are also a number of web-based feed readers available. My Yahoo, Bloglines, and Google Reader are popular web-based feed readers.

Once you have your Feed Reader, it is a matter of finding
sites that syndicate content and adding their RSS feed to the list of feeds your Feed Reader checks. Many sites display a small icon with the acronyms RSS, XML, or RDF to let you know a feed is available.

 

You can subcribribe PINGLINE's RSS here: You will be able to get weekly and monthl specials, new products, FREE coupons, etc. by receiving PINGLINE's RSS

 

10. What's is eMerge Drive?

eMerge Drive (TM) is the next step in promotional technology, launching your logo (or just about any image or video) directly from the drive.  It is an easy software application installed onto a branded USB flash drive, which has the ability to run advertisement impressions to fully utilize the value of a USB drive.


eMerge Drive allows you to advertise your logo (images, songs, videos, etc...) in an unobtrusive way.


eMerge Drive (TM) can be used as an ongoing marketing/communication tool as well. Update content seen on the website and have a fully live campaign.  Everytime the drive is activated, a window will popup and the user will see updated info on your page.


Launch any promotion instantly and consistantly every time the drive is used. 


Perfect for medical campaigns, tradeshows, coupons/specials, music and video launches, RSS feeds, etc...
  

Your image, video, etc.. pops up for only a moment or two and/or a webpage will launch and run your advertisement.  You can determine the length of time the image stays displayed, so you determine the ad impression!


For more information, please contact an authorized promotional products distributor in your area.


You also can view different brief presentation by clicking below links : 

 Presentation Format  Links
 Flash Click Here
 WMV Click Here
 AVI Click Here
 HD (MP4)  Click Here


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