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Privacy Notice

We understand that you are very concerned about the usage and sharing of your personal information. And we are very appreciated your belief on our prudence and sensitivity handling this issue. This declaration will specify our policy regarding the protection of your privacy. Our website is under the operation of Inc.
If you have visited our website, that will be considered to be your acceptance to this privacy policy.

Automatically collected information
Whenever you interact with us, we will receive and deposit the given information.
For example, like many other sites, we use “cookies”.
When your internet browser visits, we will collect some information. (please refer to the sample of information collecting process stated at the end of this policy)
Many companies provide you with the technology that can help you to visit the website anonymously. Although under this condition we can’t offer you the individualized experience on our website as your ID is unidentified, we still like to remind you of the existence of these technologies.

E-mail Correspondence
To help us making the E-mail more useful and interesting, when you open the email from, we will often receive a mail confirming you having read the delivered email. (if your computer support this function)We will also make the comparison between our customer list and other companies’in order to avoid the junk messages.
The information from other resources:
We may collect your information for other resources and add it into our customer database (please refer to the sample of information collecting process stated at the end of this policy)

Cookies can be defined as a kind of discriminating symbols consisting of letters and numbers read-in your computer hard disc by us through your internet browser so that our system will identify your browser during your visit and display the characteristics and quantity of items in your shopping cart.
The help function of tool bar on your browser will tell you how to prevent the browser from installing new cookies and inform you when the browser installing a new cookie or shut down the cookies totally.
Besides, you can close or cancel the alike data of browser add-ons like Flash cookies by changing its setting or visiting other manufactures’websites.
However, cookies can help you to make most use of the best special services from, so we recommend you to set up an open status for this program.

The Information from Other Resources
The examples of the information we get from other resources containing the depatching and address information we get from our forwarder or other third party, which can correct our record and make it easy to deliver your next order and contact you..
Account information, purchasing or returning information, searching keywords and results given by our affiliated enterprises’service, page browsing information gotten from our cooperative enterprises, searching result and links, including not-for-free searching list.
The information you can get easily from containing the latest order information, identifiable personal information (including name, email address, password, directory inquiries etc.), payment settings (including credit card details) and so on.

PINGLINE is solely liable for the product being sold.  Any products with defects or faults will be PINGLINE's responsibility to replace only after being returned to PINGLINE.  In no instance is PINGLINE liable for secondary or consequential damages such as loss of business or data.  These terms shall supersede any contrary stated terms by the purchaser.

Production Time

Standard Production Time: Production runs approximately 10 working days after receipt of order and/or approval of artwork for catalog quantities. Refer to individual product pages for exceptions. Rush Service: Rush service is available. Contact factory for availability and cost. 

All shipments are CFR destination (FOB China/Hong Kong [unless otherwise noted] with shipping expense paid by seller).  Buyer is responsible for cargo insurance and any other costs and risks.  All merchandise becomes the property of the buyer as soon as the product leaves the factory.  All shipments have to clear customs inspection. We try to allow for this when calculating our lead time, however we are not responsible for missed ship dates resulting from custom clearance delays, shipping delays or labor disputes. Shipper is not responsible for DUTIES and TAXES.  INSURANCE IS OPTIONAL.  If you would like to insure your package, please add 1% to your total cost and specify Insurance amount on the PO.  If additional ship-to locations are required, there will be an additional charge.  Please contact your sales person to find this amount.

Order Information
Acknowledgments: We will acknowledge all orders by fax or email. Cancellation Of Orders: Any order received can NOT be cancelled unless approved by the plant. If an order is canceled after production has begun, the customer will be charged for work already completed, plus cancellation fee. If payment has been received, we will refund the difference. Change To Order: All changes must be made in writing. Exact Repeat Orders: $25(V) per color set-up. You must specify previous purchase order number and factory invoice number. All orders must be in writing. Special Occasion Dates: If an order must be received by a specific date, the date must be clearly marked on the Purchase Order as an “In Hands Date”. In addition to the date, you must also include the method of shipment to be used to insure delivery. We can not guarantee delivery after order has left our docks. If date can not be met, we will notify you. 

Catalog Pricing: Published prices subject to change without notice. Combined Quantity Pricing: Not available. Custom Quotes: As a manufacturer, we are able to modify existing products or create new ones. Call factory for quotes. Intermediate Quantities: If quantity ordered is between catalog quantities, your order will be billed at the lower quantity price (i.e. If you order 600 pieces, you will be charged the 500-piece price). Large Quantity Pricing: Contact factory for pricing.  

Terms: Invoices are due net 15 for approved accountes. Accounts over 15 days past due will be charged an accounting fee of 1-1/2% per month on unpaid balance. New customers or customers with delinquent accounts may have to pre-pay. 

Co-op Programs

Contact factory for information and pricing. Co-ops must be pre-approved. Each purchase order must specify co-op program and co-op number when submitted. Coupons or special discounts do not apply to co-op orders. 
Damage Claims

Claims for damage in transit must be reported to carrier at time of delivery. 

Laser Engraving
Refer to individual product page for pricing information and specifics. 

Ink Colors
Standard Colors: Available at no charge. PMS Color Match: Add $50(V) per color per order. Due to variations in inks and materials, we can not guarantee exact color matches. 

Liability: Sellers liability is limited to credit or replacement of any portion of a shipment and shall in no case exceed the amount charged for goods. Warranty: No warranties are expressed or implied by seller concerning the marketability or suitability of its products for any specific use or purpose. 

Due to nature of custom printing, we reserve the right to ship 5% over or under the amount ordered and bill accordingly. 

Proofs Email/Fax Proof: 
If factory does any designing or changing of original art submitted, an email/fax proof will automatically be sent at no charge for approval. Orders over $1,000 require an email/paper proof to insure order is done correctly. Production time starts after proof approval has been received by factory. Speculative / Pre-Production Proof: $50(V) per color plus set-ups, cost of product, shipping and any art charges incurred. “Spec sample” orders that develop into orders within 30 days, with no changes, will not be charged set-up charges. All charges are non-rebatable. 

Return Policy
Any complaint must be registered within 10 canlendar days from shipment. Orders may not be returned to factory without prior authorization. Contact factory for return authorization number. 

Right To Promotion
Unless specified in writing at time order is placed; we reserve the right to use any item we produce for display and promotion. 

Samples Random 
Samples: Billed at End Quantity plus freight. Requests must be made by fax. Samples usually shipped within 24 hours. Distributor Self-Promotions: Contact factory. 

Set Up Charges
For most products, setup is $50(v). Exceptions will be written on individual product pages. 

Product Disclaimer
Due to manufacturing improvements and die lots, the plant may make slight changes to products shown in this catalog without notifying customer. Changes made will not affect the quality of product.  

Cancelled Orders / Defective Products:

The electronics market is volatile with pricing.  In order to hold your pricing, we must purchase our supplies as soon as your order is placed with us.  This means that any cancellation or revision after the order is placed will result in a cancellation/revision fee.  All cancellations are subject to management approval and must be submitted in writing.

Pingline is solely liable for the product being sold.  Any products with defects or faults will be Pingline's responsibility to replace only after being returned to Pingline.  In no instance is Pingline liable for secondary or consequential damages such as loss of business or data.  These terms shall supersede any contrary stated terms by the purchaser.

USB Software

● We can preload software and materials of any format. However, we recommend that you use file formats that work on all computer platforms. Examples include PDF, JPEG, GIF, TXT, and HTML. Be advised that Windows EXE files will not work on a Macintosh, and Macintosh applications will not run on a Windows PC.


● Space available for preloading may be slightly less than the listed capacity of the drive.


● Materials must be the property of, or licensed by, customer. Proof of ownership / license may be required 

       All preloaded materials will be scanned for viruses and spyware, but PINGLINE will NOT be responsible for damage caused to computers by preloaded materials. Management.

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