Mininum Order
To ensure our customer receives the best quality products at lowest pricing, together with the best customer service. Our
MOV (mininum order value) is US dollar 3,000 per order. For special
order, our MOV can be U$2,000 per order with our appoval. We normally
assign a dedicated account executive to quote, follow-up and communicate
with you.
Lead Time
Normally, stock items without a custom imprint
Rush Orders
Rush orders are available on some
products for an additional charge. Please call and discuss the shipping
dates with our sales reps before placing an order with rush service.
Pricing Term
FOB China (Shenzhen, Hong Kong, etc.)
Custom/Duties/Taxes
Customers
are responsible for ALL custom/duties and taxes when they importing
from overseas, unless we agree to offer door-to-door service and be
responsible for all importing issues.
Shipment Claim
If you have a claim which is incorrect with your shipment, you must contact us within 48 hours of delivery of the product.
Samples and Catalogs
Catalogs
and flyers are provided at no charge and may be downloaded online at
anytime. Please call or email our sales reps to request physical
catalogs to be sent to your address at no charge. In-stock samples are
billed at end quantity pricing plus shipping charges. Sample may not
include any imprinting.
Over-Run and Under-Run policy
Every effort will be made to ensure
our customer to have exactly the number of items they ordered. However,
in case there is a replacement required, SourcingMax reserves the rights
to ship blank product without logo imprinting.
Cancelllations
Any order cancellation required our written approval and our authourization return number. Cancellation of the order may result in 100% payment of the order or invoice, depending on the stage of production.
Digtial layout Proof
The layout proof is a digital representation of the finished product and not exact. It confirms the logo position, location, and PMS color codes. Screen resolutions vary and the image may look distorted when sent electronically. Please note that delays in approving the artwork may result in delays in the delivery/shipping date.
Preproduction Sample Proof
A preproduction sample will be sent to customers for written approval if requested by the customer. The sample cost and shipping fees will be paid by the customer. Please note that delays in approving preoproduction sample may result in delays in the delivery/shipping date.